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FAQ's

  • Do make up artists get a discount if ordered in bulk?
    Yes, we offer a proffesional discount which is stated on the Professinal bundle section on the website.
  • Are the lashes easy to apply?
    Yes they are, each lash box comes with instructions on the back to help with the process
  • How long does shipping take?
    Standard delivery 2-3 days
  • Do you supply glue with the lashes?
    Unfortunately not, but glue is sold in all major cosmetic stores which can be used on all lashes.
  • How do I receive an invoice for my purchase?
    You will receive an automatic invoice to your email as soon as your purchase has been made.
  • Can I get a refund on a pair of lashes?
    Unfortunately, we do not give refunds on purchases but if an item is defected, pleae contact our support team : contact@kate-ldn.com
  • Will you be offering anything else in the near future ?
    We will be, keep a look out on the website for all upcoming events!
  • Do you have a physical shop where I can purchase?
    At the moment we do not, but everything can be purchased through the website with a quick turnaround of 3 working buisness days.
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