FAQ's

Do make up artists get a discount if ordered in bulk?


Yes, we offer a proffesional discount which is stated on the Professinal bundle section on the website.




Are the lashes easy to apply?


Yes they are, each lash box comes with instructions on the back to help with the process




How long does shipping take?


Standard delivery 2-3 days




Do you supply glue with the lashes?


Unfortunately not, but glue is sold in all major cosmetic stores which can be used on all lashes.




How do I receive an invoice for my purchase?


You will receive an automatic invoice to your email as soon as your purchase has been made.




Can I get a refund on a pair of lashes?


Unfortunately, we do not give refunds on purchases but if an item is defected, pleae contact our support team : contact@kate-ldn.com




Will you be offering anything else in the near future ?


We will be, keep a look out on the website for all upcoming events!




Do you have a physical shop where I can purchase?


At the moment we do not, but everything can be purchased through the website with a quick turnaround of 3 working buisness days.





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